• Games and Game Experiences

    “What is your favorite game?” is one of the questions I get asked most commonly about board games. The challenge with this question is that, for me, the unit of consideration is not a game, but the “game experience.”

    This is a concept I’ve come to understand over the last few years in studying gaming programs in libraries. Successful gaming programs in libraries are not just about putting out a stack of games in a back room – they are about providing an experience where the game is at the center.

    Some of the concepts behind this come from the book “The Experience Economy” by Pine and Gilmore (1999), which takes the concept of the service economy one step further toward the Experience economy. Their idea is that companies need to think about providing an experience to customers, which goes far beyond simply providing a product.

    Returning to board games, the game experience is more than just the game. It is a combination of the game, the players, and the context in which the game is played. All of these things come together to form the game experience. Each plays an important role in what the player takes away from playing a game.

    Here’s a concrete example:
    Many people would say that Race for the Galaxy is a good game. But in order to have a good Race for the Galaxy game experience, it is important to be with players for whom this is an appropriate game. If you play RftG with people without experience with modern board games, it may or may not be a good game experience. The game is very symbolic, and the number of stages and symbols that need to be understood before starting the game can be overwhelming.

    So, the match between game and player is an essential part of the game experience. A good game is only a good game if is an appropriate game for the players.

    The context in which the game is played is almost important. If you are at a bar, and people want to play games, the quiet and intense game experience of Race for the Galaxy is probably not a very good match. You can take the same players, put them in a coffee shop, and replace the beer with coffee, and you will have a much better game experience.

    The game is at the center of the game experience, but it does not stand alone.

    It is because of this that I am challenged to answer the question “What is your favorite game?” My typical answer is something like “Whatever is most appropriate for the players and the situation.” After dealing with the puzzled look, I will follow up with a question of my own – “With whom am I playing this game?” One of my favorite games with other serious gamers in a quiet setting is Steam Over Holland, one of the 18xx train games. But I would never try to play this in a party setting or with gamers new to serious board games; it would be a bad game experience.

    Therefore, as I talk about games, I will sometimes use this concept of the “game experience.” It is something to think about as a designer: What is the game experience that your game provides? How could you improve the game to create a better game experience for a specific group? Can you make the game experience better for your target audience and context?

    Here is a challenge to you:
    Instead of answering the question “What is your favorite board game,” I would like you to answer the question: “What was your favorite board game experience?”

    For me, my favorite board game experience was a game of Auf Achse, a game about driving trucks to deliver goods. The game itself wasn’t a deep game, but the setting and players created a wonderful experience as we made our own backstory to the game based upon German truck drivers and their coming out processes. It was certainly a memorable and enjoyable game experience.

    Feel free to talk about your experience in the comments below. Think about the game as compared to the game experience.
    Comments 26 Comments
    1. TRS_Chris's Avatar
      I'd never really thought about it this way, but some of my favorite experiences (looking back) were actually with what I would (usually) call terrible games. The individual players, where we were, what we were doing at the time made for a fun experience that I can look back at and consider one of the more memorable wargame experiences I've had.

      On the flip side, I can actually remember leaving a game that is normally one of my favorites unfinished because of other things going on, and simply not caring about the outcome.
    1. James Mathe's Avatar
      I own stores in the Milwaukee area and I'm asked something like this all the time from the less initiated game buyers. They'll ask "What's the best selling game" or "What is your favorite game?" -- both questions are the wrong question and I just can't answer them. I have to then ask them what style of games they like, who they usually play with, etc... then I can point them to games that I think will make for a "Good Game Experience" for them all. Sometimes this is games I just can't personally stand.

      Certainly there are good and bad games out there. But I think the point is getting the right people in the right place to play the right kind of game - then you all have a blast and wish to do it again!

      James
      http://www.Game-Universe.com
    1. khdutton's Avatar
      I think a good example of "providing an experience to customers" is the soundtrack CD included in Last Night on Earth - The Zombie Game.
    1. SteveWeeks's Avatar
      There is no doubt that tastes vary from gamer to gamer but I have been surprised a lot of times at the reactions I get from different games from different people. In my game group, I am the only person that people on this forum would consider a "gamer" , people in my group are just friends that I have introduced to hundreds of games over the years, these are people from many different backgrounds and nationalities. I have on occassion thought I was smart by selecting the "appropriate" game for the group only to have it bomb badly. I can tell you from experience that it is nothing but "elitism" to think that your average non-geek gamer can't handle a "gamers" game.

      I have never played a game with Scott Nicholson but I can almost guarantee that if he were to select a game for he and I to play together it would be somthing along the Ameritrash line which might indeed provide a good experience but playing "Tulipmania" might even be better. This is a game he designed and although not a game you would probably find in my library, the game experience would probably be hilarious fun!

      My point is we shouldn't be so quick to judge the tastes of others. My best game experiences are so varied it would make your head spin, from great games, of "Liars Dice , "Can't Stop" and "Family Business", to "RA", "Tigris and Euphrates", and even "Caylus", although I will admit that last was one a fluke. HA!

      There is one component to game experience in my group that does seem to have an impact in almost all styles of games and that is game length. I find about 3 hours is the max my group will tolerate. I myself will on occasion enjoy a long game of "Titan" but no one else does is my group. There are simply too many other entertainment options competing for our time these days that in my opinion makes games like "Twilight Imperium" obsolete and a supreme dust gatherer.
    1. Scott Nicholson's Avatar
      I will always err on the side of too simple instead of too complex. Too complex, and you can lose someone to being open to trying new games (and I have). I've yet to lose someone by starting with a game that was too simple for them.

      I always start with a conversation and see what kinds of games they've enjoyed in the past.

      I will then will start with something simple that won't take too long to play, but still has some meat to it (like a For Sale, for example), and then use that as a point to discuss games and then gauge where to go from there. Sometimes, Ticket to Ride is the next step, and other times, we jump into Prophecy, or as what happened last week with some new folks, we went right into the new Civilization.

      It's a lot like what a librarian does in reader's advisory - trying to match a reader to a book. I plan to do a piece on this down the road.
    1. TRS_Chris's Avatar
      Quote Originally Posted by Scott Nicholson View Post
      It's a lot like what a librarian does in reader's advisory - trying to match a reader to a book.
      If you have a group of friends, and you feel that 1 won't like a given game, the other will love it. but another game you're sure everyone will "like" ... Do you go with least common denominator or just... play and see what happens?

      we went right into the new Civilization.
      I've been a civ fan pretty much forever... Just throwing this in.
    1. Scott Nicholson's Avatar
      Quote Originally Posted by TRS_Chris View Post
      I'd never really thought about it this way, but some of my favorite experiences (looking back) were actually with what I would (usually) call terrible games. The individual players, where we were, what we were doing at the time made for a fun experience that I can look back at and consider one of the more memorable wargame experiences I've had.
      .
      I would be very curious to know if this is typical, as I feel the same way - some of my favorite game experiences stem from games that I would never put on a top 50 games list, and my worst game experience came while playing one of my top games!
    1. GamesOnTheBrain's Avatar
      My favorite game experience by far was a game of Sid Sackson's I'm the Boss with my nephews and nieces. It was an absolute riot. Lots of screaming, laughing, backstabbing, and delight! And it's not in my Top 20.
    1. Dormammu's Avatar
      Quote Originally Posted by Scott Nicholson View Post
      I would be very curious to know if this is typical, as I feel the same way - some of my favorite game experiences stem from games that I would never put on a top 50 games list, and my worst game experience came while playing one of my top games!
      This implies expectations can greatly affect the experience, which makes sense. When you sit down with a favorite game, you expect to have a lot of fun; if anything goes awry, you're more likely to be disappointed or aggravated.

      Conversely, a game you're not particularly into might prepare you for a perfunctory experience. When it turns out well, it could be a great and joyful surprise.
    1. GamerChris's Avatar
      Okay, Scott, I know where you're coming from, but I also think that this kind of a response is not really all that useful. In fact, it could easily come across as eliteist or even rude.

      When a person asks about your favorite game or whether or not a particular game is good, it's more or less implied that you're talking about it in the context of the target audience and setting. They're really asking about what the game itself brings to the "game experience".

      I mean, I suppose that they could be more specific and ask, "Given that you have the appropriate group and setting for it, what would be your favorite game?" but not everyone is a Game Professor and thinks that much about the semantics and details of things like this.

      And instead of ignoring the question altogether and launching into this lecture, I really hope that you at least bring it around at some point to detailing what some of your favorite games for various groups/settings would be, or ask them about which group/setting type they would like suggestions.

      Again, I understand and agree with the point you're making here, but it seems to me that ignoring the real question here is being intentionally obtuse just to make a rather high-minded point.
    1. James Mathe's Avatar
      I'm not so sure GamerChris, as I get asked this a lot and I still have a problem answering cause I rarely have any 1 favorite game. I usually have 3-4 at a given time and much of the time several of those could just be the flavor of the month. So if someone asked what my favorite game was and I said The Resistance is that really of much help to that person? I guess the point is that it needs some context to make sense. Plus I really value the experience of a game night much more than I value the greatness of a game, just as I value playing a game with fun people over ever actually winning the game.

      James
    1. jakal's Avatar
      Quote Originally Posted by GamerChris View Post
      Okay, Scott, I know where you're coming from, but I also think that this kind of a response is not really all that useful. In fact, it could easily come across as eliteist or even rude.

      When a person asks about your favorite game or whether or not a particular game is good, it's more or less implied that you're talking about it in the context of the target audience and setting. They're really asking about what the game itself brings to the "game experience".

      I mean, I suppose that they could be more specific and ask, "Given that you have the appropriate group and setting for it, what would be your favorite game?" but not everyone is a Game Professor and thinks that much about the semantics and details of things like this.

      And instead of ignoring the question altogether and launching into this lecture, I really hope that you at least bring it around at some point to detailing what some of your favorite games for various groups/settings would be, or ask them about which group/setting type they would like suggestions.

      Again, I understand and agree with the point you're making here, but it seems to me that ignoring the real question here is being intentionally obtuse just to make a rather high-minded point.
      That's the catch. In my experience, anyway, folks do kind of want a broad spectrum sort of answer (i.e. the best worker placement game EVAR!!).
    1. GamerChris's Avatar
      Quote Originally Posted by James Mathe View Post
      I usually have 3-4 at a given time and much of the time several of those could just be the flavor of the month. So if someone asked what my favorite game was and I said The Resistance is that really of much help to that person? I guess the point is that it needs some context to make sense.
      I'm not against giving context. In fact, I think that's probably the best way to answer the question. Say something like, "Well, recently, I've been having a lot of fun with The Resistance in my game group, but I'm not sure if it will have long-term legs," or something like that.

      My point is that not answering the question, but instead giving a lecture about a subjective "game experience" that may not even be reproducible (because it's based on a particular set of friends and environment) just doesn't help anyone much at all. But to make generalizations based on what crowd and circumstance is best for a game, however, is very useful, and any discussion of "favorites" would probably be better for including that sort of thing.
    1. James Mathe's Avatar
      Ah I see what you're getting at. Of course I answer them - but I usually tell them it's very subjective and ask them what kind of games they already like then I give them my thoughts on the best games.

      James
    1. jakal's Avatar
      Quote Originally Posted by James Mathe View Post
      Ah I see what you're getting at. Of course I answer them - but I usually tell them it's very subjective and ask them what kind of games they already like then I give them my thoughts on the best games.

      James
      I usually tote out the more extreme "YMMV" and give reasons why to hedge my answers. I don't like catching cardboard in my face because someone bought a stinker. :D
    1. GamerChris's Avatar
      Preferences and "favorites" and even people's lists of the "best games" for last year or whatever are always subjective opinions. It's okay to point that out when you give your opinions, but given that there is no real way to objectively measure the "quality" of a game, it really is implicit in the discussion.

      For instance, just yesterday I got into a bit of a Twitter fight with Donald Dennis (on the On Board Games account) about Ascension: Chronicle of the Godslayer. He gave it a red light, but I put it in my top 5 of the year! Clearly, they were both opinions based on our wildly different experiences of the game. Are either one "wrong"? Of course not!

      And when people ask about your favorites, your opinion about games, why not just give it to them? Whether it's a friend or someone that reads your blog or just a random dude, they are obviously looking for information from you about games. If they're like me, they may have learned that your opinions run pretty close to theirs, and therefore value what you think. So help 'em out; feel free to qualify your answers with some context or "experience"-related information or to give a disclaimer of personal opinion, but go ahead and have the discussion and share what you think.

      If anything, this may be part of why I had a slightly negative reaction to this article. Because I think Scott has really good taste in games and have bought several games based on his opinions. Catacombs and Metropolys stand out as two from recent years which have gone on to become some of my favorites as well, but there are lots more. And this talk of a game experience apart from the game itself doesn't do much good for people except to make for some quaint little stories.
    1. MikeHansen's Avatar
      Thanks Scott for the insightful post. I like the perspective about Game Experience trumping "Favorite Game".

      As an analogy, I think it is similar to asking someone what his or her favorite food is. Some folks may have an easy answer, but others, like me, do not have a "favorite food". It depends on what I am in the mood for and where I am eating. To further the analogy, isn’t the meal and the companionship a more interesting topic than the dish that is served? Who of us wouldn't prefer a decent meal with great company to a fantastic meal with people whose company we do not enjoy?

      For me, my most enjoyable gaming experiences have been playing Battlestar G. The group I play with has played it enough for the rules to melt away and the suspense, fun and snarky banter is all that is left. I love the game, but would not want to play it with other groups for a variety of reasons.

      I do understand some of the commentary expressing frustration with not being able to get a simple answer to what may be perceived as a simple question. I guess if I found myself in that situation I would answer with something like "I am really enjoying playing XXX right now" and let it go.

      Enjoy,
      Mike
    1. Scott Nicholson's Avatar
      I think an interesting and useful comparison is to wine.

      If you ask someone who knows wine what their favorite wine is, the answer will be "It depends upon the situation."

      If the wine is to be drank alone at the start of a meal, it's different than a wine to be had with fish or steak, or a wine to have with desert. The context matters.

      Some people would feel this is a snobbish answer and just want to know what tastes good.

      I see games the same way - they are not independent of context. The context matters.

      Some people will see this as a snobbish answer and just wants to know what is fun.
    1. kennethhon's Avatar
      I guess the question "What is your favorite game" could mean different things.

      I don't run a game shop, so when people ask me about my favorite game, they are not ask for recommendations per se, but also exploring my taste.

      It's like asking someone about their favorite movie. I would assume most people understand that not all movies are suitable for light viewing with the kids, so instead of going straight to rent the movie or buy the game just because someone said it's their favorite, the follow-up would probably be something like 'Oh, I haven't seen/tried it, why do you like it?' or 'I like it too' or 'Oh, I tried it but it's too heavy for me' and so on.

      I guess one reason why "It depends upon the situation" might sounds snobbish sometimes is that it seems to assume the one asking the question doesn't know it depends upon the situation. I totally agree that usually it's the 'gaming experience' one is looking for and interested in, but I think 'favorite game', like 'favorite movie/actress/color/website/sports-team', is a legitimate question to ask.
    1. James Brookes's Avatar
      I wonder, then, would one be able to pick out games that contribute best to good game experiences?